FAQs

We aim to process and dispatch all orders within 1–2 business days (Monday to Friday), with a daily cut-off time of 5:00 PM GMT. Once shipped, orders are typically delivered within 3–5 business days. Please note that handling and transit times exclude weekends and public holidays.

We charge a flat shipping fee of £5.99 throughout the UK.

Yes, once your order is dispatched, you will receive an email with a tracking number to monitor your delivery status.

We accept returns within 30 days from the date of delivery.

To be eligible for a return, items must:

• Be unused and unassembled (if applicable)
  
• Be in their original condition
  
• Be returned in their original packaging
  

Please note that we reserve the right to refuse returns that do not meet these conditions.

The following items are not eligible for return:

• 
  Items that have been used, damaged, or altered after delivery
  
• 
  Items not returned in their original packaging
  
• 
  Products returned after the 30-day return period
  

Please contact us to initiate a return request.

We accept the following payment options:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Maestro
• Mastercard
• Shop Pay
• UnionPay
• Visa

Yes, we use secure encryption technology to ensure your payment details are protected during checkout.

Approved refunds will be processed within 5–10 business days. The time it takes to reflect in your account may vary depending on your payment method.

No, we currently accept only one payment method per transaction.

Select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

You can cancel or modify your order within 24 hours of placing it. Contact our support team as soon as possible to make changes.

We only process exchanges for items that are damaged, defective, or incorrect. Please contact us with details and evidence of the issue to arrange an exchange.