Refund policy

1. Business Information

Trade Name: Creative Flowers
Website: creativeflowers.shop
Business Address: 26 Stanley Rd, Wivenhoe, Colchester CO7 9LR, United Kingdom
Phone Number: +44 7943 010048
Email: support@creativeflowers.shop

Creative Flowers specializes in artificial flowers, plants, and garden hand tools. We aim to ensure customer satisfaction through a fair and transparent return and refund process.

2. Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, items must:

  • Be unused and unassembled (if applicable)
  • Be in their original condition
  • Be returned in their original packaging

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered after delivery
  • Items not returned in their original packaging
  • Any products returned after the 30-day return period

4. Return Process

To initiate a return, please contact us using the details below:

Please include:

  • Your order number
  • A clear description of the issue
  • Photos (if the item is damaged or incorrect)

Once your request is approved, we will provide return instructions.

5. Return Shipping

  • Customers are responsible for return shipping costs unless:
    • The item is faulty, or
    • The item received is incorrect

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

6. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be issued to the original payment method
  • Processing Time: 5–10 business days after the return is received

Please note that your payment provider may take additional time to process and post the refund.

7. Faulty or Incorrect Items

If you receive a defective or incorrect product:

  • Contact us within a reasonable timeframe after delivery
  • Provide photos or evidence of the issue

We will:

  • Offer a replacement, or
  • Issue a full refund, including any applicable shipping costs

8. Order Cancellation

You may cancel your order free of charge within 24 hours of placing it, provided it has not yet been dispatched.

To cancel an order, contact us as soon as possible via email or phone.
If the order has already been shipped, it must be treated as a return.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your payment provider
  3. If the issue persists, contact us at support@creativeflowers.shop

We will assist you in resolving the issue promptly.

10. Contact Information

For all return and refund inquiries:

Trade name: Creative Flowers
Address: 26 Stanley Rd, Wivenhoe, Colchester CO7 9LR, United Kingdom
Email: support@creativeflowers.shop
Phone: +44 7943 010048

Response time on Phone: opening hours only
Response time on Email: 6 to 24 hours