Terms of service
1. Overview
Welcome to Creative Flowers.
These Terms of Service (“Terms”) govern your access to and use of our website, creativeflowers.shop, and any related services (collectively, the “Services”).
Business Information:
Creative Flowers
26 Stanley Rd, Wivenhoe, Colchester CO7 9LR, United Kingdom
Email: support@creativeflowers.shop
Phone: +44 7943 010048
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
2. Eligibility and Use
You must be at least 18 years old or the age of majority in your jurisdiction to use our Services.
You agree to provide accurate, complete, and current information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
3. Products and Product Information
We sell artificial flowers, plants, and garden hand tools.
We make every effort to ensure product descriptions, images, and details are accurate. However:
- Colours and appearance may vary depending on your device or display settings
- Minor variations may occur
Nothing in this section affects your statutory rights under UK consumer law.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase products.
- Orders are accepted once we send an order confirmation email
- We reserve the right to refuse or cancel orders in cases such as pricing errors, suspected fraud, or stock issues
If your order is cancelled, you will be notified and refunded in full.
5. Pricing and Payment
All prices are displayed in GBP (£).
- Prices shown at checkout include applicable charges unless otherwise stated
- Shipping costs are clearly displayed before payment
- We reserve the right to update prices at any time, but changes will not affect confirmed orders
You agree to provide valid and accurate payment information.
6. Shipping and Delivery
We deliver within the United Kingdom only.
- Orders are processed within 1–2 business days
- Estimated delivery time is 3–5 business days after dispatch
Delivery times are estimates and may vary due to external factors.
Important:
We remain responsible for your order until it is delivered to the address provided. If your order is lost or damaged in transit, we will investigate and provide a suitable resolution, including replacement or refund where appropriate.
This does not affect your statutory rights.
7. Order Cancellation
Customers may request to cancel an order within 24 hours of placing it, provided the order has not yet been dispatched.
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Once an order has been dispatched, cancellation is no longer possible.
If your order has already shipped, you may return eligible items in accordance with our Return & Refund Policy.
To request a cancellation, please contact us as soon as possible:
Email: support@creativeflowers.shop
Phone: +44 7943 010048
Approved cancellations will be refunded to the original payment method within 5–10 business days, depending on your payment provider.
8. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy, which forms part of these Terms.
Key points:
- Returns accepted within 30 days of delivery
- Items must be unused and in original packaging
- Refunds are issued to the original payment method
Your statutory rights under UK consumer law are not affected.
9. Consumer Rights
Nothing in these Terms limits or excludes your rights under the Consumer Rights Act 2015 or other applicable UK laws.
You are entitled to receive goods that are:
- As described
- Of satisfactory quality
- Fit for purpose
10. Intellectual Property
All content on our website, including text, images, graphics, logos, and design, is the property of Creative Flowers or its licensors.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.
11. Third-Party Services
Our store is hosted on Shopify, which enables us to provide our Services.
Payments, analytics, and other functions may involve third-party providers. We are not responsible for third-party websites or services.
12. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- We are not responsible for delays caused by events outside our control
Nothing in this section excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any rights that cannot be excluded under UK law
13. Disclaimer
Our Services are provided on an “as available” basis.
While we strive for accuracy and reliability, we do not guarantee uninterrupted or error-free operation.
This does not affect your statutory rights.
14. Prohibited Use
You agree not to use our Services:
- For unlawful purposes
- To transmit false or misleading information
- To interfere with the security or operation of the website
We reserve the right to suspend or terminate access for violations.
15. Changes to Terms
We may update these Terms from time to time.
Any changes will be posted on this page. Continued use of our Services means you accept the updated Terms.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Information
If you have any questions about these Terms, please contact us:
Trade name: Creative Flowers
Address: 26 Stanley Rd, Wivenhoe, Colchester CO7 9LR, United Kingdom
Email: support@creativeflowers.shop
Phone: +44 7943 010048
Response time on Phone: opening hours only
Response time on Email: 6 to 24 hours