Shipping policy

1. Business Information

Trade Name: Creative Flowers
Website: creativeflowers.shop
Business Address: 26 Stanley Rd, Wivenhoe, Colchester CO7 9LR, United Kingdom
Phone Number: +44 7943 010048
Email: support@creativeflowers.shop

Creative Flowers is a UK-based online retailer specializing in artificial flowers, plants, and garden hand tools. We are committed to providing transparent and reliable shipping services to all our customers.

2. Shipping Coverage

We currently ship within the United Kingdom only.
At this time, we do not offer international shipping.

3. Handling Time

  • Order Cut-Off Time: 5:00 PM (GMT)
  • Orders placed after this time will be processed on the next business day.
  • Handling Time: 1–2 business days (Monday to Friday, excluding public holidays)

During peak periods or holidays, processing times may be slightly extended. Customers will be informed in such cases.

4. Shipping Methods & Transit Time

  • Estimated Delivery Time: 3–5 business days after dispatch
  • Delivery timelines are estimates and may vary depending on courier operations, location, and external factors beyond our control.

Once your order has been dispatched, you will receive a shipping confirmation email.

5. Shipping Costs

  • Flat Rate Shipping: £5.99 per order
  • This rate applies to all deliveries within the United Kingdom.

There are no hidden fees or additional charges at checkout beyond what is clearly displayed.

6. Order Cancellation

Customers may request to cancel an order within 24 hours of placing it, provided the order has not yet been dispatched.

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Once an order has been dispatched, cancellation is no longer possible.

If your order has already shipped, you may return eligible items in accordance with our Return & Refund Policy.

To request a cancellation, please contact us as soon as possible:

Email: support@creativeflowers.shop
Phone: +44 7943 010048

Approved cancellations will be refunded to the original payment method within 5–10 business days, depending on your payment provider.

7. Order Tracking

Where applicable, tracking information will be provided once your order is shipped.
Customers can use this information to monitor delivery progress.

If you do not receive tracking details within the expected timeframe, please contact our support team.

8. Delays and Delivery Issues

While we aim to meet all delivery timelines, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • High seasonal demand
  • Incorrect or incomplete shipping information provided by the customer

Creative Flowers is not responsible for delays caused by these external factors, but we will assist customers in resolving any delivery issues where possible.

9. Incorrect Address

Customers are responsible for providing accurate shipping details at checkout.

  • If an incorrect address is provided and the order has already been dispatched, we may not be able to make changes.
  • Additional shipping charges may apply for re-delivery if the parcel is returned to us.

10. Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within a reasonable time after the expected delivery date.

We will investigate the issue with the courier and provide an appropriate resolution, which may include a replacement or refund where applicable.

11. Contact Information

For any shipping-related questions or concerns, please contact us:

Trade name: Creative Flowers
Address: 26 Stanley Rd, Wivenhoe, Colchester CO7 9LR, United Kingdom
Email: support@creativeflowers.shop
Phone: +44 7943 010048

Response time on Phone: opening hours only
Response time on Email: 6 to 24 hours