Payment Policy

Last updated: May 10, 2026

At Creative Flowers, we are committed to providing a secure, transparent, and reliable checkout experience for all customers. This Payment Policy explains the payment methods we accept and how payments are processed on our website.

Accepted Payment Methods

We currently accept the following secure payment methods at checkout:

Shop Pay

Customers may complete purchases securely using Shop Pay.

Shop Pay Installments

Eligible customers may have the option to split payments into instalments through Shop Pay Installments, subject to approval and availability.

Credit and Debit Cards

We accept the following major cards:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Maestro
  • UnionPay

Digital Wallets

We also accept secure wallet payments through:

  • Apple Pay
  • Google Pay

Payment Security

All transactions made on our website are encrypted and processed securely through trusted payment providers. Creative Flowers does not store or have direct access to your full payment card details.

Payments are subject to verification and authorisation by the payment provider and issuing bank. In some cases, additional verification may be required to protect against fraud or unauthorised transactions.

Currency

All prices displayed on our website are shown in the applicable currency at checkout unless otherwise stated.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing your purchase details.

If you do not receive confirmation within a reasonable time after placing your order, please contact us.

Payment Issues

If your payment is declined or cannot be processed, we recommend:

  • Checking your card details carefully
  • Ensuring sufficient funds are available
  • Contacting your card issuer or payment provider
  • Trying an alternative payment method

Creative Flowers reserves the right to cancel or refuse orders where payment cannot be successfully verified or processed.

Fraud Prevention

To maintain a safe shopping environment, orders may be subject to security checks and verification procedures. We reserve the right to cancel suspicious or fraudulent transactions.

Contact Information

Trade name: Creative Flowers
Address: 26 Stanley Rd, Wivenhoe, Colchester CO7 9LR, United Kingdom
Email: support@creativeflowers.shop
Phone: +44 7943 010048

For any payment-related questions or assistance, please contact our support team using the details above.